Whether you’re a small business owner or part of a growing enterprise, looking after the technology at the foundation of your operations can be overwhelming and expensive. If you’re feeling the pressure, fear not—managed IT support in Maryland can help ease the burden.
What Does Managed IT Mean For Baltimore Businesses?
By definition, managed IT support is where an external provider takes responsibility for managing, maintaining, and optimizing a business’s IT systems. But, for Baltimore businesses, it’s more than just a technical service—it’s a partnership.
Managed IT means efficient, reliable tech that doesn’t let you down. It means increased resilience in the face of a changing market. It means predictable payments and accurate IT budgeting. It means the ability to uphold quality customer service free from technical difficulties. More than anything, it means putting your business in the best position for sustained success.
Here are our top five reasons why you need it…
1. Your Focus Should Be On Your Business, Not Troubleshooting
As a business owner, you’re already wearing many hats. The last thing you need is to lose precious time troubleshooting IT problems.
To contextualize the issue, let’s look at some numbers from 2022 Uptime Institute research:
- 1 in 5 IT outages were caused by system or software-related issues.
- 4 in 10 major downtime incidents cost businesses over $100,000.
- 6 in 10 respondents faced at least one downtime incident between 2019 and 2022.
- 8 in 10 operators said their most recent downtime incident was preventable.
That prevention—and, in fact, the cure for tackling technical difficulties alone—could come in the form of managed IT support in Baltimore. External teams can implement advanced infrastructure that works exceptionally and then take on the responsibility of overseeing it. You’ll get to reap the rewards without any additional burden.
Their helpdesk teams can be accessed via phone, email, or remotely to resolve setbacks as soon as they arise—although, with proactive management techniques staving off snags, you’re less likely to encounter any to begin with. The experts will keep an eye on your IT 24 hours a day, spotting and addressing potential bottlenecks, delays, or vulnerabilities long before they impact operations.
2. Your Team Deserve Tech That Elevates Them
Managed IT for Baltimore businesses provides access to cutting-edge technology and the guidance needed to get the most out of it. Beyond installation, these providers offer clear communication in plain English, ensuring your team knows exactly how to use their new tools securely and effectively.
Thanks to their experience working with businesses in different industries, managed support teams understand that not everyone is a tech expert. They’re adept at breaking down complex processes in a way that empowers your team instead of alienating them.
Additionally, the professionals stay up-to-date with emerging tech trends, which means they can help your people stay at the forefront of innovation.
3. Your Customers Want Quality Service
Which is hard to maintain when they can’t access your business. Managed IT services can equip you with reliable networks and optimized systems that help you deliver on time, every time. They’ll take the time to get to know your team, goals, and challenges, before identifying the best ways to streamline and enhance your current processes.
They might implement:
- Automated Workflows: Improving the accuracy of customer data input and freeing up your team to address their more complex queries.
- AI-Powered Tools: That heighten your ability to make data-driven decisions about your products, services, or marketing efforts.
- Automatic Patching: To prevent software issues and updates from inconveniencing your customers.
By maintaining a reliable, optimized system, your business will be better placed to meet your customers’ demands and exceed their expectations. Managed IT support in Baltimore can be a key differentiator in delivering the consistent, high-quality service your customers expect.
4. Your Unique Needs Require Expertise
One of the biggest challenges with managing IT internally is the often-limited scope of knowledge. Chances are, if you opt for running things in-house, you’ll end up with an IT department who knows a lot about technology, a lot about cybersecurity, or a lot about your industry—but never all three.
Managed IT service teams, on the other hand, are composed of specialists across all areas of IT. They’ll collate years of experience working with businesses of all sizes and across different industries and use it to craft customized solutions that fit your unique requirements like a glove.
Why settle for narrower skill sets when you could partner with a support provider that has no blind spots?
5. Your Business Can’t Afford To Go Without
Technology is the backbone of modern business, and any disruptions can be costly. Cyberattacks, unplanned downtime, and outdated systems can have a devastating impact on both your finances and your reputation.
- Average Cost of Downtime: $300,000 in lost productivity and clean-up costs per hour. For those who experience frequent downtime, costs are as much as 16 times higher than other businesses.
- Average Cost of a Cyberattack: $2.98 million for businesses with fewer than 500 employees.
- Average Cost of a Non-Compliance Fine: $5,000-$100,000 per month for breaching PCI-DSS regulations alone.
- Average Loss of Market Value After a Cyber-Incident: 1.3% for publicly-traded US companies, which adds up to $264 billion per year across the nation.
- Average Cost of a Two-Person In-House IT Department: $110-150,000 per year, not factoring in equipment, upskilling, and bonuses.
You can’t put a price on business continuity—but ensuring it doesn’t have to cost the earth. With managed IT support in Maryland, you reduce the risk of such substantial losses whilst gaining expert support, at a fraction of the expense of an in-house team.
When you weigh up the costs of managed services against the potential financial and operational consequences of battling IT solo, the decision becomes clear: you can’t afford to go it alone.
Manage Your IT—Don’t Let It Manage You
In an era ruled by efficiency, technology should only ever be lifting you up, not holding you down. Instead of trying to juggle IT issues alongside all your other daily demands, partner with a managed IT provider who can handle the tech while you get down to business—taking Baltimore by storm.
From protecting continuity around-the-clock to providing your team with the tools they need to succeed, managed IT support offers the expertise, flexibility, and innovation that your business depends on to stay competitive.
Trusted Technology Partners: Empowering and Securing Maryland’s Businesses with Personalized IT Services
Based out of Nottingham, Trusted Technology Partners is a premier ‘can-do’ IT service provider helping local businesses thrive.
Our all-inclusive IT support in Maryland takes care of your business’s IT environment, so you can take care of your business. Whether you’re in need of infrastructure, cybersecurity, consulting, or cloud solutions, our team of helpdesk heroes is on hand. Reach out to say hello today!
